Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Do you have a showroom where I can view your furniture?

We do not have a showroom and make everything to order. You can however view our latest designs and furniture pieces on our Facebook, Instagram or our Website.

Where are you based?

Our workshop is based on a farm 30km outside of Bronkhorstspruit, Gauteng.

How do I request a quotation?

Quotations for custom and standard products will be given without obligation. Orders must be confirmed in writing to corne@dietimmerman.co.za and require a full name, delivery address, email address and contact numbers. Please ensure all details are correctly stated and comply with items and advise us of any errors or changes in personal details.

Do you deliver?

Deliveries for custom orders are ONLY available to Pretoria, Centurion, Bronkhorstspruit & Emalahleni. Standard or Factory Range orders are delivered via national door to door courier. Delivery charges are calculated on checkout. Delivery dates given on order confirmation are best estimates and may change due to intervening factors. No deliveries will take place in rainy weather!  By arrangement, goods may be collected at no charge, and with no deduction of delivery costs from pricing. Invoices and proof of full payment for goods will be requested, and such documents will be accepted as authorization to collect. Collected goods must be checked for quality at the collection venue. Subsequent damage claims will not be entertained.

What type of wood do you use?

Our furniture is made from a combination of solid woods (SABS approved SA Pine), MDF & Veneers and finished off with a rich finish of your choice. We do however work with most wood types and custom requests can be made if required. Wood is a natural product and colours may vary from samples or physical items seen. Natural wood features such as knots, checks, and shakes are limited in the production process but are acceptable “defects” and are not quality problems. Our furniture is crafted and not engineered; minor surface unevenness and imperfections are evidence of its hand worked origins.

What are your lead times?

The general lead time estimate is 6-8 weeks (excluding festive holidays) for standard and factory orders. The lead time on custom orders could however increase and you will be notified of such an increase by one of our team members. Lead times on orders with multiple furniture pieces may also increase depending on the size and delivery schedule.

Do you require a deposit?

Yes, a 70% deposit of the full quoted net price including vat and any special charges is required with order confirmation. The full balance is payable prior to delivery. Payments should be made by EFT to the Timmerman bank account indicated on the quotation.  All goods may be inspected at our workshop prior to delivery, and photographs will be supplied on request.

Order cancellation?

Standard item orders may be cancelled prior to delivery. Reasonable costs incurred by us resultant from cancellation may be claimed against deposits, especially if production has commenced.

Do you assemble on-site?

Most Timmerman products will be delivered in a fully assembled state. Should assembly of a product be required, our delivery team is trained in the assembly of all our products and will assemble them on site for you, unless instructed not to do so. If self-assembly is planned, please request advice from Timmerman staff. Disassembly of these items may be necessary for moving items during relocation. Please request help from Timmerman personnel if needed. DIY assembly / disassembly is undertaken entirely at your own risk.

Do you have a Returns/Refund Policy?

Should items fail to meet your reasonable expectations – within 7 days from delivery, we will remedy the complaint. If products are personalized – thus other colour, style and handle than on display, the product cannot be refunded. The product or component will be repaired or replaced. Timmerman will not be liable in the case where furniture does not fit in the customers house due to access.

Any important notes I should be aware of?

Wood is a living material, it breathes, moves, exudes aromas and even changes colour. It has characteristic grain patterns, knots, checks and shakes. These are all features and not defects, take time to understand and appreciate them. At Timmerman we understand wood science, we design our pieces to work with the natural features and behaviour of wood. We are attracted by its warmth, its feel and its imperfect randomness. Each unique piece of timber tells the story of a tree. Due to natural variations, we cannot guarantee the exact colour of your furniture. Our materials are randomly selected and mixed and the tones and grain patterns will vary from piece to piece. Displayed wood samples and actual furniture, although typical, are simply a guide to the way your own piece of furniture will look.

What is the best way to stay in touch with you?

Our working hours are Mondays to Fridays from 8:00 – 16:00, excluding public holidays. We are closed over the Festive Holidays in December for 2-3 weeks – no production or deliveries will commence in this time period.  The main Timmerman communication channel is via email to corne@dietimmerman.co.za. We strive to answer all emails within 24 hours. No phone calls or messages will be answered outside of our normal working hours. Please respect the fact that we also require the necessary rest and have a household and family of our own. Should we be threatened or verbally abused in any way, we will have the right to cancel the order immediately without completing services.

Before you buy - Please be advised:

We are NOT a mass manufacturer. We are a husband and wife duo making each custom furniture piece from scratch BY HAND with meticulous care and love. We are busy most of the time, so should you be in a hurry, please come back and see us when you want a furniture piece that is built to last a lifetime and you can enjoy it. Some things can’t be forced or rushed to go quicker; they need patience and progress and a good deal of waiting. Remember, Rome wasn’t built in a day. Thank you and happy shopping!

WHAT OUR CLIENTS SAY

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