Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Below you can find a list of our Frequently Asked Questions. If you can’t find what you’re looking for in our FAQ section below, please use our online submission form on the Contact Us page or email us at corne@dietimmerman.co.za. We strive to get back to you within 24 hours.

Do you have a showroom where I can view your furniture?

All Timmerman furniture is made to order. Our latest designs and furniture pieces can be viewed on our Facebook and Instagram accounts or our Website.

Where are you based?

Our workshop is based in Silverton, Pretoria. You are welcome to book an appointment with our carpenter to discuss your project by filling in the contact form on the Contact Us page or emailing us at corne@dietimmerman.co.za.

How do I request a quotation?

Quotations are given free of charge and without obligation. Orders must be confirmed in writing to corne@dietimmerman.co.za and require a full name, delivery address, email address and contact numbers. Please ensure all details are correctly stated and comply with items and advise us of any errors or changes in personal details.

Do you deliver? Where do you deliver?

We deliver to Pretoria, Centurion and Johannesburg areas. A delivery charge applies and quotations for deliveries will be done separately.  Deliveries outside of these regions can be arranged prior to order confirmations. Delivery dates given on order confirmation are best estimates and may change due to intervening factors. No deliveries will take place in rainy weather! By arrangement, goods may be collected at no charge, and with no deduction of delivery costs from pricing. Invoices and proof of full payment for goods will be requested, and such documents will be accepted as authorization to collect. Collected goods must be checked for quality at the collection venue. Subsequent damage claims will not be entertained. No delivery will take place if the outstanding amounts on the account has not been paid and cleared. Cash payments are welcome on delivery.

Client services and order progress?

Once your order has been received and confirmed, your order is placed on the production list and production will commence according to the production schedule. We will be in touch a week prior to delivery to schedule a delivery date in advance.

What types of wood do you use?

Our furniture is made from a combination of solid woods (SABS approved Pine), MDF & Veneers and finished off with a rich finish of your choice. We do however work with most wood types and custom requests can be made if required. Wood is a natural product and colours may vary from samples or physical items seen. Natural wood features such as knots, checks, and shakes are limited in the production process but are acceptable “defects” and are not quality problems. Our furniture is crafted and not engineered; minor surface unevenness and imperfections are evidence of its hand worked origins.

What are your lead times?

The general lead time estimate is 6-8 weeks (excluding festive holidays) for standard orders. The lead time on custom orders could however increase to 10-12 weeks and you will be notified of such an increase by one of our team members. Lead times on orders with multiple furniture pieces may also increase depending on the size and delivery schedule. We will not entertain cancellation requests on orders because of a longer production time. Our furniture is crafted according to Timmerman standards by one carpenter and cannot be rushed. Our clients pay for quality that lasts a lifetime and that is what we produce.

Do you require a deposit?

Yes, a 70% deposit of the full quoted net price including vat and any special charges is required with order confirmation. The full balance is payable at delivery. Payments should be made by EFT to the Timmerman bank account indicated on the quotation.  All goods may be inspected at our workshop prior to delivery, and photographs will be supplied on request.

Order cancellation?

Standard item orders may be cancelled within 7 days of order confirmation. Reasonable costs incurred by us resultant from cancellation may be claimed against deposits, especially if production has commenced. No cancellations accepted on custom orders.

Do you assemble on-site?

Most Timmerman products will be delivered in a fully assembled state. Should assembly of a product be required, our delivery team is trained in the assembly of all our products and will assemble them on site for you, unless instructed not to do so. If self-assembly is planned, please request advice from Timmerman staff. Disassembly of these items may be necessary for moving items during relocation. Please request help from Timmerman personnel if needed. DIY assembly / disassembly is undertaken entirely at your own risk.

Do you have a Returns/Refund Policy?

Should items fail to meet your reasonable expectations – within 7 days from delivery, we will remedy the complaint. If products are personalized – thus other colour, style and handle than on display, the product cannot be refunded. The product or component will be repaired or replaced. Timmerman will not be liable in the case where furniture does not fit in the customers house due to access. Eligible refunds will be paid out within 20 days after cancellation according to the stipulations of the Consumer Protection Act of South Africa.

Any important notes I should be aware of?

Wood is a living material, it breathes, moves, exudes aromas and even changes colour. It has characteristic grain patterns, knots, checks and shakes. These are all features and not defects, take time to understand and appreciate them. At Timmerman we understand wood science, we design our pieces to work with the natural features and behaviour of wood. We are attracted by its warmth, its feel and its imperfect randomness. Each unique piece of timber tells the story of a tree. Due to natural variations, we cannot guarantee the exact colour of your furniture. Our materials are randomly selected and mixed and the tones and grain patterns will vary from piece to piece. Displayed wood samples and actual furniture, although typical, are simply a guide to the way your own piece of furniture will look.

What is the best way to stay in touch with you?

Our working hours are Mondays to Fridays from 8:00 – 17:00, excluding public holidays. We are closed over the Festive Holidays in December for 2-3 weeks – no production or deliveries will commence in this time.  The main Timmerman communication channel is via email to corne@dietimmerman.co.za. We strive to answer all emails within 24-48 hours. We do not communicate via Whatsapp messenger and all communication needs to be done via email. No phone calls or Facebook messages will be answered outside of our normal working hours.

Before you buy – Please be advised:

We are NOT a mass manufacturer. We are a husband and wife duo crafting each furniture piece from scratch BY HAND with meticulous care and love. We are busy most of the time, so should you be in a hurry, please come back and see us when you want a furniture piece that is built to last a lifetime and you can enjoy it. Some things can’t be forced or rushed to go quicker; they need patience and progress and a good deal of waiting. Remember, Rome wasn’t built in a day. Thank you and happy shopping!

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